Refund and Cancellation Policy

General Terms

At Actionmesh, we strive to ensure complete satisfaction with our party decoration and floristry services. This Refund and Cancellation Policy outlines the terms under which you may cancel or modify your order and any associated refunds. All cancellations and modifications must be communicated in writing via email or through our contact form.

Cancellation and Refund Schedule

If you cancel your order more than 14 days before the scheduled event date, you will receive a full refund of any deposit or payment made, less a 10% processing fee. For cancellations made between 7 and 14 days before the event, you are eligible for a 50% refund. Cancellations within 7 days of the event are non-refundable, as we have already procured materials and allocated resources. We reserve the right to cancel any order due to circumstances beyond our control, in which case a full refund will be issued.

Order Modifications

Modifications to orders, such as changes in flower varieties or design elements, may be accommodated up to 7 days before the event subject to availability and additional costs. Rush changes requested less than 7 days before the event may incur extra fees and cannot be guaranteed. We do not offer refunds for dissatisfaction with the aesthetic outcome unless there is a material deviation from the agreed-upon design proposal.

How to Request a Refund

To initiate a cancellation or request a refund, please contact us with your order number and details. Refunds will be processed within 14 business days to the original payment method. This policy is governed by the laws of British Columbia, Canada. We encourage you to review our Terms and Conditions for additional information.